Customer Service

Order Processing

At ReSource we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: American Express (Amex), Visa, MasterCard, Discover Card and eCheck. Prior to shipment, all items are packaged in ReSource' signature gift packaging. As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option.

Finished jewelry orders are processed and leave our facility in as little as one business days. Generally, orders placed on business days before shipping service pickup time, will be mailed same day. If for some reason you change your mind after placing an order, we welcome you to take advantage of our return policy, detailed below.

Shipping
All “Regular” jewelry items ordered Monday thru Friday (not including holidays) are “Items” that do not require changes or modifications. These are normally shipped within 24-72 Hours depending on time and day of the week order is placed and will arrive according to shipping service selected. Signature Required.

“Special Order Items” ordered Monday thru Friday (not including holidays) that are altered to size, engraved, or lasered to customer specifications are non-returnable and nonrefundable and are shipped within 4 to 7 working days and will arrive according to shipping service selected. Signature Required.

ReSource DOES NOT ship to "Post Office Boxes".

Security/Insurance Protection

When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and require a signature upon delivery.

Shipping Options

Please note that the shipping times stated below are in addition to the order processing time.

Pickup	Free
UPS Ground (under $500)	$9.95
UPS Ground (over $500)	Free
UPS Overnight (under $500)	$34.95
UPS Overnight (over $500)	$44.95

Deliveries to Alaska and Hawaii require additional time in transit.

US Territories: Most items may be shipped to Federated States of Micronesia, Marshall Islands, Northern Marianna Islands, Palau, the Virgin Islands via USPS Priority Mail. You can expect your order to arrive within 3-5 business days.

Military APO/FPO Addresses: APO/FPO orders are shipped via US Postal Service Priority Mail. Please allow additional time for delivery from the APO/FPO processing center to you.

Questions

For product inquiries or help using the ReSource website, please contact us.

Returns and cancellations

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement.

Once a Web order has Been Placed it cannot be cancelled or changed.

Returns are easy.

Call 972-398-0800 for Return Authorization Code as returns will not be accepted without this code on the outside of package.
Items must In original condition and not be altered In any way.
You must print and complete a Merchandise Return form. To do so, you will need the original order number. Go to Account Administration > View Order History. Find your order by order date or order number and select it. Then select "Print Return Label". You can click here to go directly to the View Order History page.
·         Follow the instructions on the Merchandise Return Form.
·         Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
·         The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
·         Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
·         All manufacturers' warranties are in effect.

Send the package to:

ReSource, 700 Central Expressway South, Ste. 300, Allen, TX 75013

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